Frequently Asked Questions
Everything you need to know about our premium performance gear.
How long will it take to receive my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please note that certain clearance items may be marked as final sale.
Do you offer a warranty on your packs and apparel?
Yes, we stand behind our craftsmanship. Eberlestock products are covered by a lifetime warranty against defects in materials and workmanship to the original owner.
How should I clean and maintain my Eberlestock gear?
We recommend hand washing with mild soap and water. Avoid machine washing or drying, as high heat and agitation can damage the technical coatings and structural integrity of the fabric.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and package weight.
Can I change or cancel my order after it has been placed?
Because we strive to ship orders as quickly as possible, we can only make changes or cancellations within a very short window. Please contact customer service immediately for assistance.